Volvo action service
Uptime is just a call away
No matter where you are – or if it’s in the middle of the night – we are always ready to help you. Need assistance to stay on schedule? No worries! Our International Uptime Centre is just a call away.
An international uptime centre
Our International Uptime Centre is always available to handle your case – from start to finish. You will be connected to one of our experienced Uptime Coordinators who speaks your language – as well as the language of the country you’re in. That way you don't risk having misunderstandings due to language difficulties while abroad.
You can always count on the support of our Volvo Action Service team of experienced Uptime Coordinators, skilled technicians and the extensive Volvo Trucks dealer network. Together they’ll make sure to keep you on the road at all times. Knowing our products and service methods in-depth and using only Genuine Volvo Parts, our technicians also ensure that your Volvo stays a Volvo.
Our 24x7 Toll Free Helpline No.: 1800 572 4860 [India]
Towing & specialised repairs
If the vehicle can no longer be driven, our Uptime Coordinator will organise towing to the nearest suitable Volvo Trucks workshop. Besides repairing your Volvo truck, Volvo Action Service also supports you with tyre repairs, trailer repairs, tail lift repairs and cooling units.
If your vehicle or trailer can't be repaired in time to meet your schedule, our Uptime Coordinators will help you find a rental solution.
Financial and legal assistance
If you run into unexpected expenses, Volvo Action Service can arrange Emergency Financial Assistance. If you experience any difficulties with local authorities, our Uptime Coordinators can also provide legal support.
Travel and accommodation assistance
If you find yourself in need of assistance when it comes to scheduling travel and accommodation requests, Volvo Action Service is ready to help.
How does it work?
1. Call us – or press the button
Look up the phone number for Volvo Action Service on the back of this folder – or simply press the VAS On Call button located next to the steering wheel in your Volvo FH or Volvo FH16 or Volvo FM (2012 or later). That way, help will be on its way even faster since the chassis ID, your current location and possible fault codes will be automatically sent to the Uptime Centre.
2. You reach our international uptime centre
You will be connected to one of our Uptime Coordinators who speaks your language – as well as the language of the country you’re in. Our Uptime Coordinators will manage your case until it’s closed and will keep you informed about its progress along the way.
3. We arrange assistance
Our Uptime Coordinators will make sure a qualified service technician comes to help you. If assistance is not possible or allowed where you are located, a service appointment will be scheduled or towing will be arranged to the nearest suitable Volvo Trucks workshop.
4. Back on the road
You’ll be back on the road before you know it – with your financial control preserved. Our International Uptime Centre will always validate your assistance coverage and service contract before any action is taken.