Connectivity has paved way for new, flexible solutions for service contracts and usage-based payment models. Volvo Trucks is now introducing a new service contract, the Volvo Flexi-Gold Contract, with the same coverage as the Volvo Gold Contract, but with monthly fees broken down into fixed and variable parts (km-based) tailored to the truck's actual mileage.
“Many transport companies have short-term agreements with their clients or operate in unpredictable and fluctuating markets. They express a need for greater flexibility when it comes to service contracts. We now have the technology to make dynamic and connected solutions like this possible,” says Thomas Niemeijer, Business Development Manager, Service Contracts, Volvo Trucks.
The Volvo Flexi-Gold Contract has been made possible by advances in telematics, which enable vehicles to communicate real-time mileage with Volvo Trucks. The contract provides customers with a 40 per cent flexibility span, where annual mileage can exceed or go under the agreed mileage by 20 per cent. Each monthly invoice is based on the actual driving for that month, with no additional invoicing or paperwork for exceeding mileage at the end of the year (within the flexibility span). This makes it suitable for customers working with seasonal changes and fluctuating demand.
“Quite simply, if you drive less, you pay less and vice versa. The Volvo Flexi-Gold Contract offers the same coverage and uptime as a Volvo Gold Contract, at the same predictable cost, but with much greater flexibility to adapt to changing business needs,” says Thomas Niemeijer.
The Volvo Gold Contract is Volvo Trucks' most comprehensive service contract and encompasses preventive maintenance and connected service planning as well as all truck repairs.
“The rapid development of connected services gives hauliers completely new ways of increasing vehicle uptime and optimising vehicle utilisation. By adding flexibility to the payment model, we add another dimension to our offer,” says Anna Müller, Vice President, Service Market & Retail, Volvo Trucks Europe.
The Volvo Flexi-Gold Service Contract is available in selected European markets and will be gradually rolled out into new markets in the near future.
Facts: Volvo Flexi-Gold Contract
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Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of dealers with 2,100 service points in more than 130 countries. Volvo trucks are assembled in 14 countries across the globe. In 2019 approximately 131,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks´ work is based on the core values of quality, safety and environmental care.